Return & Refund Policy
Last updated: September 21, 2026
At GoQuick.store, we want you to have a smooth shopping experience. If there is an issue with your order, please contact us and we will do our best to assist you.
1. Eligibility for Returns
We generally accept returns only when:
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You received the wrong product.
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The product arrived damaged or defective.
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The product received is materially different from what you ordered.
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The product is covered by an applicable return arrangement stated on the product page or at checkout.
For hygiene and safety reasons, opened or used personal-care, cosmetic, beauty, or skincare products may not be eligible for return.
2. Return Time Period
If your order qualifies for a return, please contact us within 7 days of receiving the product.
Requests made after this period may not be accepted unless required by applicable law.
3. Damaged or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
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Your order number
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Your name
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A description of the issue
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Clear photographs or video showing the product and packaging
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Any other information reasonably required to verify the issue
We may review the information before approving a replacement or refund.
4. Products That Cannot Be Returned
For hygiene, health, and safety reasons, the following may generally not be eligible for return:
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Products that have been opened or used
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Products that have been applied to the skin or body
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Products without their original packaging
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Products damaged after delivery due to improper handling or use
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Products returned without prior approval
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Products specifically identified as non-returnable on the product page
This does not affect any rights you may have under applicable law.
5. Change of Mind
If you simply change your mind after placing an order, a return or cancellation may not always be available, particularly once the order has been processed, dispatched, or delivered.
Any applicable cancellation or return will be handled according to our policy and applicable law.
6. Order Cancellation
If you want to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests when the order has not yet been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
7. Refunds
If your refund request is approved, the refund will generally be processed through the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
For Cash on Delivery orders, any approved refund may be handled through an appropriate refund method agreed with the customer.
8. Replacement
Where appropriate, we may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.
Replacement availability depends on product availability.
If the same product is unavailable, we may provide another appropriate resolution, subject to applicable law.
9. Return Shipping
If the return is approved because we sent the wrong product or the product arrived damaged or defective, we may arrange or reimburse reasonable return shipping costs where applicable.
For other types of returns, the customer may be responsible for return shipping costs unless otherwise stated.
10. Refunds for Undelivered or Returned Orders
If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, any refund will be subject to the applicable circumstances and costs.
Where a parcel is returned to us, please contact us at goquick.store06@gmail.com so we can review the order and determine the available options.
11. Sale and Promotional Products
Products purchased during a sale or promotional offer may be subject to specific return or refund conditions displayed at the time of purchase.
Any such conditions will be communicated on the relevant product page, offer, or checkout.
12. How to Request a Return or Refund
To request a return, replacement, or refund, email us at:
Please include:
Subject: Return/Refund Request – [Order Number]
Include your:
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Full name
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Order number
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Product name
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Reason for the request
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Photos/videos where applicable
We will review your request and respond with the next steps.
13. Inspection and Approval
All return or refund requests may be reviewed before approval.
We may request additional information, photographs, videos, or other evidence to verify the condition of the product and the reason for the request.
Approval of a return does not automatically guarantee a refund until the applicable conditions have been verified.
14. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove, restrict, or override any mandatory rights or remedies available to customers under applicable consumer-protection laws.
Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will apply.
15. Changes to This Policy
We may update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
16. Contact Us
For questions regarding returns, refunds, replacements, or cancellations, please contact:
GoQuick.store
Email: goquick.store06@gmail.com
We recommend keeping your order number available when contacting us.
GoQuick.store
Thank you for shopping with us.